Terms & Conditions



Last Updated 27.04.17

Welcome to our website ("www.beautyunknown.com" "UnKnown Beauty"). These Terms of Use & Service (TOS)  cover the website and related services. Please read the TOS carefully before placing any orders on www.beautyunknown.com.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any changes to the TOS you must immediately stop using the Site. 


Unknown Beauty's ("Unknown Beauty" "we" "us") website(s) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites collectively. Please read the TOS carefully before placing any orders on www.beautyunknown.com. We recommend you keep a copy of the TOS for future reference.


When purchasing a product you are making a contract with Unknown Beauty LTD. You agree that your order is an offer to purchase the product(s) listed in your order to us on the TOS. You agree that your order is engaging in a contract with Unknown Beauty LTD.

All orders are subject to acceptance and availability, items added to your bag are not reserved and can be purchased by other customers. Once an item(s) has/have sold out said items may or may not be available for pre-order. Pre-ordered items, are products that we do not have readily available in stock, please take this into consideration when purchasing a pre-ordered item as delivery times may vary. After submitting your order to us, you will receive a confirmation via email. This email will include your order number and details of the item(s) you have ordered. When an item is dispatched you will receive a shipping confirmation via email, customers who opt for tracked delivery will receive a tracking number within this email so you may track your order.

We currently ship worldwide. Please visit our Shipping & Returns page for more information.

You can contact our customer service team via email at care@beautyunknown.com, between Monday - Friday 9am - 6pm - excluding public holidays.   


Prices are shown on this website in British Pounds, GBP (soon to include Euros and Dollars) and are inclusive of V.A.T. Prices do not include delivery. 

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted, will be honored, except in cases of patent error. 

Product prices are set for each individual brand, using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Pounds Sterling, Euros or US Dollar, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer or provider my apply additional international bank charges, we have no control over the amount of these charges. Please contact your card provider if this applies to you.   


Unknown Beauty only insures purchases with tracked delivery. We insure the purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered with tracked shipping, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes (for example, as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Unknown Beauty, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 24 hours after processing. Estimated delivery times are to be used as a guide only. Unknown Beauty is not responsible for any delays caused by destination customs clearance processes, weather conditions or remote delivery locations.

You may not use any of the Unknown Beauty trademarks or trade dress without our prior written permission. Trademarks or trade dress include the Unknown Beauty name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Unknown Beauty's products, services, and programs. Any other trademarks that appear on our website are the property of their owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.



All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by Unknown Beauty and are protected by U.K. and foreign copyright laws. You may electronically copy and/or print “hard copies” from the website solely for personal, non-commercial purposes related to placing an order or shopping on the website. Any other use of any content included on the website, including linking or framing to this website, are strictly prohibited unless you first obtain our prior written consent.



Any material you submit to us, including social media will be considered non-confidential and we will have the right to use, copy, distribute and disclose to third parties for any purpose. We also have the right to disclose your identity to any third party that thinks such material infringes their property or privacy rights. We will not be liable or responsible to you or any third party for the content or accuracy of said material posted by you, and you agree to be responsible to us and indemnity us and keep us indemnified against all costs, losses, damages, expenses and liabilities incurred and/or suffered by us as a result of any claim in respect to your use of the services.